Ensuring Freshness and Quality

Why we monitor weather conditions and take extra precautions to keep your food fresh during delivery

Our Commitment to Safe Food Shipping

Dear valued customer,

At Box N Case, we value our highly esteemed customers and their elegant high taste of choice. Therefore, to give you a one of a kind experience, we take pride in fulfilling each and every order One at a time. We understand our customers chose us as their choice of Specialty Restaurant instead of a Drive through Food, and we ensure that even though it may take a little extra time to prepare and present our service, we will make sure it will be the best experience in Fine Dining. We understand that the quality and freshness of our products is of the utmost importance to our customers. That's why we take extra care to ensure that our food items are shipped and delivered under the right weather conditions.

Nonetheless, we kindly ask our valued customers to consider their role in this process. Please choose an appropriate shipping method and additional Cold Packs if needed, while we make every effort to maintain the quality of our products, it's important to note that we are not responsible for unforeseen weather conditions which can arise during transit, or that the product may be left at the customer's porch by the courier, which can expose the food to extreme temperatures. 

Our team makes every possible effort to guarantee that our products reach you in the optimal condition. It's important to understand that the purpose of the ice pack is to sustain freshness during transit, and the ice pack may melt during this process. However, the insulation we utilize is designed to continue cooling the product even if the ice pack is no longer frozen.

In the interest of maintaining the integrity of your order, we encourage you to promptly receive the delivery and store it as recommended. Your conscientious handling of the delivered items will play a significant role in preserving the culinary excellence we strive to provide. 

Paige A.
Shipping & Logistics Manager