Specialty and fine foods are a cut above the rest – they're unique, scarce, and always sought after. You won't stumble upon them at your local grocery store or standard distribution outlets. Our auto-ship policy safeguards both the price and supply of these exceptional items, guaranteeing dedicated quantities for your future orders. Your shipments take precedence, a critical advantage in today's unpredictable global supply chain landscape.

Forget the hassle of remembering to order or facing inventory shortages. Plus, you can cancel your auto-ship orders at any time without penalties, because we understand that flexibility matters.

How Auto-Ship Works

Auto-Ship ensures that your favorite products are automatically renewed based on your chosen delivery frequency, and they are seamlessly delivered to your doorstep by the shop after each successful renewal. For instance, if you've set up a monthly auto-ship, your credit card will be automatically charged each month, and your products will arrive without the hassle of manual orders.

How Can I pause or cancel Auto-Ship?

You can pause or cancel your auto-ship at your convenience through the customer portal, as shown in the screenshot below. Access the customer portal through the magic link sent to your email when you placed your initial auto-ship order, or by creating an account in the shop.

How can I skip or reschedule a charge?

Flexibility is key. You can easily skip or reschedule charges within the customer portal. Each scheduled delivery includes a "Skip Payment" button for skipping charges and a "Reschedule" button for adjusting the delivery date.

Can I add products to my Auto-Ship?

Absolutely. The customer portal allows you to add, edit, remove, or modify products within your auto-ship. Just click on the "Edit" button in the product card to make changes.

What happens if the payment can't be processed?

In the event that a payment can't be processed for auto-ship renewal, you'll receive an email containing a secure link to update your payment method. Your satisfaction and convenience are our top priorities.